Accurate and User Friendly
Updated October 20, 2021

Accurate and User Friendly

Cassie Roth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly Incent

We use Xactly Incent to calculate and report on sales commissions for our sales team. We also use it for scorecards and rankings for our sales leaders. The finance, sales ops, and sales teams all use Xactly Incent since it pertains to their areas. Sales uses it to understand their pay and finance and sales ops use the analytics to provide information to our leadership to drive better decisions.

Pros

  • Accurate calculations
  • Supports audits by tracking and effective dating
  • Easy to understand reports

Cons

  • Easier troubleshooting for creating formulas
  • Outlier functionality
  • More personalization of the base reports
  • Better support process
  • Money savings from not over paying
  • Create analysis so we can drive behaviors to support business goals
  • Building trust with our sales team so they don't spend as much time
N/A

Do you think Xactly Incent® delivers good value for the price?

Yes

Are you happy with Xactly Incent®'s feature set?

Yes

Did Xactly Incent® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Xactly Incent® go as expected?

I wasn't involved with the implementation phase

Would you buy Xactly Incent® again?

Yes

It's well suited for a company that wants a user-friendly and accurate commissions software to support their sales team. In my current company we don't use the Connect functionality to automatically get the data, but that ability to get information directly from Salesforce and other sources is great. I think if you have very one-off exception heavy plans, you won't get as much benefit from Incent (or any other commissions system).

Using Xactly Incent

130 - Sales, Finance, and Analytics
  • Calculating sales compensation
  • Tracking crediting and SPIFF payments between teams
  • Provide accurate reporting to sales team
  • Forecast commission costs
  • Notice trends in deals
  • Combine with other data sources for more analytics
  • Forecasting of deals and revenue
We just renewed and like the tool, however the Support side can be frustrating to work with and take longer than it should.

Evaluating Xactly Incent and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I wasn't part of the decision here so I can't speak to the most important factor.
n/a

Xactly Incent Implementation

No, I wasn't apart of the implementation at this company.
  • Don't know
  • Unsure

Xactly Incent Support

It is a difficult system with more like back and forth messaging. I can't see tickets that others on my team have logged. It can be hard to get a real human answer or help.
ProsCons
Problems get solved
Slow Resolution
Poor followup
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Yes we did as part of our initial contract.
n/a

Using Xactly Incent

It's easy to use and administrate. Our sales people like it.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Building formulas is pretty intuitive
  • The new Profile makes adding new hires very easy
  • Stack rankings can get cumbersome
Yes, but I don't use it

Comments

  • Brooke Rhoades | TrustRadius Reviewer
    Brooke Rhoades
    (Vendor Representative) commented 6 years ago
    Hi Cassie, Wow – thanks for your kind remarks! I’m so happy that you're satisfied overall with your use of Xactly Incent! We thrive on this type of feedback, so I’ll be sure to pass this review off to the Product Management team. Thanks again! Brooke - Customer Advocacy Manager

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