Webex Meetings: A Pleasant and Positive Alternative for Meetings!
Updated July 28, 2023

Webex Meetings: A Pleasant and Positive Alternative for Meetings!

Shauna Stermer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

Webex Meetings is currently used by some team managers when meeting with other employees within my company. It addresses certain issues within the company as an alternative to Skype Business and Adobe Connect. The platform is more user-friendly and presents a positive interaction, in my opinion with other colleagues. To my knowledge, not everyone uses Webex Meetings, only some.

Pros

  • Joining is extremely easy when meeting with others.
  • The layout is peaceful and presents attendees with gentle colors instead of harsh backgrounds.
  • Allows other users to see who is present and how they have joined a meeting.
  • Webex is constantly improving the interface regularly.
  • Honestly, the interface is simplistic in nature, creating a sense of comfortability for anyone using it for business needs. I am very impressed with the continued improvement Webex has offered employees and employers.

Cons

  • Webex could use some help by allowing more information to be seen by Attendees.
  • Although the colors are pleasant, options for more interactions with the host would be appreciated.
  • I have had difficulty when trying to attend Webex Meetings using my personal PC behind a VPN. This was a cause for me to be only able to dial in and not see the meeting. I tried all the suggestions given to me on screen and even after downloading necessary plugins, etc., I was still unable to join. I am not sure if this was an issue with my companies remote dongle or Webex itself. It simply would not launch and just sat there spinning.
  • I believe this has had a positive impact on business objectives. Sometimes, attendees who use other software may want to get away from that environment and enter the pleasant environment f Webex. In my opinion, it can have nothing but a positive impact on the business if it projects a sense of peace and overall positivity when meeting. This is especially important to agents who are in a particular virtual room for eight hours a day. Moving to the calm color scheme of Webex only makes the experience that much better and results in better agents, in my opinion.
  • The ability for managers to meet quickly when addressing issues also has to have a positive impact on business objectives as well as the infrastructure as items are able to be addressed quickly and immediately without "building" a room to accommodate.
  • The only negative impact that I can foresee would be that we may have issues with those who are unfamiliar with Webex in general. We use particular software to meet on a daily basis, and I do not believe many agents are trained in using Webex Meetings or its interactive capabilities.
  • Unfortunately, I have not had the need to integrate or attempt to integrate Webex with other systems.
Again, unfortunately, I have not had the pleasure of integrating other systems with Webex meetings. I am, the majority of the time, the attendee, and not the creator of these meetings, so the necessity of integration is not applicable.
I like the functionality and the fact that the interface is not overly-aggressive. It allows agents to step away from the other software and have a more pleasant experience when meeting with team managers. The color scheme is just right, simplicity at its core, and other attributes, make the Webex Meeting an all in all positive experience.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Team Managers need to meet with small groups, this presents a prime example of when this software is wonderful. I have seen the number of attendees from four (4) to many more, making this software a great alternative to other programs. Where it is less appropriate: I would suggest not going behind a VPN as I mentioned earlier. This software may just not be ready to be integrated.

Webex Meetings Feature Ratings

9.5
High quality audio
10
High quality video
9
Low bandwidth requirements
10
Mobile support
9
9.5
Desktop sharing
10
Whiteboards
9
9.4
Calendar integration
10
Meeting initiation
7
Integrates with social media
10
Record meetings / events
10
Slideshows
10
9.7
Live chat
10
Audience polling
9
Q&A
10
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Cisco Hybrid Work

Cisco Webex Experience

Webex Meetings Support

This would have been a ten (10) if I had not faced so many problems getting in to see the meeting on my personal. I am still unsure if this as due to a lockdown via my company or what. I am not sure what exactly happened, but after downloading the necessary files and relaunching, it simply would not launch even though I tried everything.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Quick Initial Response
None
No, unfortunately this was not an option for me. I was part of the Webex that required the free download so other options were not a choice. I used this primarily to interact with Team Leads and coworkers, so the premium support option was not available. I also used the company's version which also limited my ability to purchase this option.
Unfortunately I have had no need to contact Cisco to fix a bug. After Covid, Webex did an excellent job of finding issues that was plaguing the application and fixing them. As more people relied on this interface, the issues that we were experiencing before were fixed. I would like to thik Cisco would provide me with exceptional support if I needed them based on previous interactions with Cisco.

Using Webex Meetings

Usability is very functional and easy. The ability for an employee to log in, dial in, etc is not an issue. Dropping calls, dropping from meetings, etc is also not something I have experienced as with other programs. This said, the interruption of meetings and other items is limited to an employee's ability to get online and join the meeting as long as the employee experiences no issues with connectivity. Connectivity with users is the only issue that has arisen during these meetings.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Connecting with coworkers
  • Chat function
  • Adjusting audio and video
  • Sometimes connecting in the beginning can present issues.

Webex Meetings Reliability

After some time, the issues with webex seem to be isolated to my company's ability to keep everyone connected. In addition, it is a welcome transition from Adobe Connect and issues that are associated with that particular program. We have used webex now extensively for training support while classes are conducted. This helps synchronization without bumping heads by using the same tool in two different scenarios. I just wished it had additional tools to make user integration a bit more extensive.
This question would have garnered a 10 if it added additional functions. For example, some meeting software can include a whiteboard, various fonts, etc. It does seem that with added tools, it may slow down the processes. This is what we see in various programs. Without the tools that other programs offer, this question will remain open unless webex learns what its users need for specific functions. Until then, it is and will remain open for discussion.
It is a perfect fit for training, coaching, meetings, giving constructive feedback to an audience, and other uses. I gave this score because it is true to its word in that it can be used in a variety of ways and is not limited to one specific functionality. It can be used by any level of management and those below. With the ability to lock down attendees to a meeting in respect to what they can and cannot access, this also helps in those situations.

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