Webex Calling Review
December 28, 2023
Webex Calling Review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Calling
We use Webex Calling for all inbound and outbound calls in our organization. We are able to have a mix of SIP trunks and local gateways/PRI's that we can utilize for calling. Webex Calling allows us to use both types of calling.
The problems that it addresses is that CUCM is going away and we are looking to upgrade to a newer phone system. We utilize Webex Calling for our call centers and all internal calls.
The problems that it addresses is that CUCM is going away and we are looking to upgrade to a newer phone system. We utilize Webex Calling for our call centers and all internal calls.
Pros
- Easy to Manage
- Can make hunt groups easily
- Makes troubleshooting easy
- Easy to integrate with Azure AD
Cons
- TAC support
- Reporting could be better
- Make managing user in bulk easier
- It was pricier than originally thought
- Cheaper due to not needing deskphones
- Ease of use for users
- By allowing us to go to SIP, it makes PRI costs decrease
Webex Calling has a lot better integrations with third party apps than the rest. It's ease of use for users can't be beat and the admin control hub makes it a breeze to manage from an admin point of view.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
No
Did Webex Calling live up to sales and marketing promises?
No
Did implementation of Webex Calling go as expected?
No
Would you buy Webex Calling again?
Yes
Comments
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