Making the transition to the new mobile workforce.
October 28, 2021

Making the transition to the new mobile workforce.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Webex Calling is replacing traditional on-prem and hosted cloud solutions within our organization. That it can be used with and on multiple device platforms makes it highly desirable. No longer is there a need to ship VPN devices or physical endpoints. Since it's all in the cloud only thing our end users need is a connection to the internet.

Pros

  • Ease of use.
  • Mobility.
  • Ever expanding features.

Cons

  • Bulk export and import tools.
  • Automation for self enrollment.
  • No hardware maintenance or support.
  • Uses existing devices of the workforce.
  • Easily adaptable.
I had used Ooma for business in the past and the functionality did not stack up to the features available in Webex Calling. It also lacked available add-ons like meetings and customer care. Mobile apps were in need of a major upgrade as well as better user interface, ease of use, and it lacked multiple device platforms.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Webex Calling is perfect for small as well as large organizations. It's perfect for organizations that do not have a local support staff and need a user interface that is simple to use for everyday moves, adds, and changes. Cisco support provides the technical side taking the burden off of the client. Larger organizations benefit from the mobility and control of their mobile office staff.

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
8
Answering rules
9
Call recording
7
Call park
8
Call screening
9
Message alerts
9
Mobile app for iOS
9
Mobile app for Android
9

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