Item: Webex Calling
Rating: 10
Author: Candace Mitchell

Overall Satisfaction with Webex Calling

Use Cases and Deployment Scope

Webex Calling provides our organization with a cloud-hosted calling option. The system has user-friendly interface, simple deployment and automated reporting. It comes with modern collaborative features that allows us to stay connected to each other and gives us the versatility of the cloud without any compromise. We enjoy all the features of a PBX system with none of the in-person maintenance expense.

Pros and Cons

Pros

Support for a virtual receptionist
Straightforward reporting
Video and phone conferencing
Solutions for team collaboration

Cons

We're reliant on a good internet connection
Can't troubleshoot problems

Return on Investment

Automated answer to callers
Large-scale line monitoring
Enhances teamwork and collaboration
Selective call acceptance/rejection

Alternatives Considered

ClickMeeting

Webex Calling has a more straightforward deployment which has a direct impact on cost since the amount of labor required from the IT department is significantly less than any other call system.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Rippling

Likelihood to Recommend

One of our favorite things about this system is how straightforward it is for administrators to use. All the managing options are in the same portal including features such as extension calling and voicemail. It has a single interface which means deployment is more straightforward.

Webex Calling Feature Ratings

Comments

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My unique experience with Webex Calling