Great product, not all MSP are equal
Updated September 07, 2023

Great product, not all MSP are equal

Drew Klein | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

WFM Schedule, forecasts, quality. Gap in completion of installation of version 15.2.

Pros

  • WFM
  • Schedule
  • Forecast
  • Telephony

Cons

  • In my opinion, UI lacks intuitive design and foundation
  • If full solution was deployed then very useful.
  • Purchased automation in PTO and shift bids, but these do not work currently
Superior

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

Cisco Unified Communications Manager (Call Manager), Microsoft 365
Great at schedule planning, forecasting and publication.

Using Verint Workforce Management

60 - Scheduling, Forecasting, quality
Scheduler, Quality, Data Analysis. Needed developers and telephony
  • Schedule
  • Forecast
  • Quality
  • Forecast
  • Schedule
  • Quality
  • Speech analysis
Great product, would be better if Verint offered direct support opposed to 3rd party consulting

Evaluating Verint Workforce Management and Competitors

Yes
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
More through test in sandbox area that mirrors current environment

Using Verint Workforce Management

ProsCons
None
None
  • Schedule
  • Forecast
  • Quality
  • Activity mapping
Intuitive to a point. Then configurations are not intuitive.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi Drew – thank you for taking the time to leave a review for Verint WFM! We’re glad to hear that WFM’s flagship features, such as scheduling and forecasting work well for you. We also took note of your feedback on UI and usability. I believe that the gap you mentioned in completion of installation of version 15.2 has already been addressed. If you have any updates to this review, feel free to add them any time! Cheers
  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hello Drew – thank you for updating your review with more information! And thank you for sharing details about your specific use case. Your insights are invaluable for Verint, as well as peers in your industry. If you have any updates to this review in the future, feel free to edit it with new information any time. Keep up the great work! Cheers

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