TriNet First Impression
August 21, 2024

TriNet First Impression

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet to manage our US benefits and payroll. TriNet also helps us stay compliant with US Federal and state laws and regulations.

Pros

  • The knowledge center is incredibly useful
  • The explanation of benefits/benefits education
  • Access to payroll advisor for one off questions when processing payroll

Cons

  • Response time to cases opened. Sometimes it takes several days/weeks to have a case resolved
  • Cases are sometimes closed without notice of a resolution or answer
  • Ability to add contractors and employees in countries other than US/CAN
  • We are able to stay compliant in all states where we have employees
  • Huge reduction in time managing benefits
  • Managing our 401k with Empower/TriNet is life changing- way less admin work for HR
It's pretty straightforward and easy to use or easy to get help.
It is easy to get a hold of humans to help. The chat feature is so quick and I use it often.
TriNet has way more guardrails setup to avoid compliance issues. TriNet's knowledge center is immensely more helpful.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

Partners in compliance- TriNet ensures our company are aware of changes in laws and regulations. TriNet organically sets up guardrails that help protect our company. Payroll processing is pretty straightfoward but wish we had more time available to process payroll on our company's semi-monthly cadence. We use an HRIS (BambooHR) to track timecards and often times are pay periods close the day before payroll is due. This is not enough time to process reports and prepare for payroll.

TriNet Feature Ratings

9.3
Employee demographic data
8
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.0
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
8
Leave and Attendance Management ()
Not Rated
7.6
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
2
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
10
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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