TeamViewer
January 16, 2024

TeamViewer

Benjamin Duran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer to manage about 350 computers remotely. It allows me to support people more easily. It has allowed me to respond to users faster than I have before. I can address an issue as soon as a ticket comes in. I do not need to worry about tracking computers down, and I can support our users from anywhere.

Pros

  • Performance is good.
  • Easy for techs to use.
  • Has good built in tools.

Cons

  • Needs better support.
  • Needs a better way to deal with duplicate machines.
  • It should be easier to add machines to an organization.
  • Improved ticket times.
  • Improved feedback from users.
  • Better management of servers for techs.
  • Support anywhere.
For us, we started seeing benefits soon after implementation. We saw the benefit in management and ticket times. It allowed us to work more tickets faster because we did not have to be as mobile.
For us we picked TeamViewer because we all have used it in the past. We knew the product was good. We all liked it. It was a product we all trusted. Past experience tends to speak well when it comes to different hardware and software. It is a program that was easy for us to deploy and manage.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Overall, TeamViewer is a great program. It has helped us save a lot of time and effort resolving tickets. We now have the ability to support our users no matter where the techs or the users are. It lets us provide better service. Ticket times are shorter, and we get better results on the solution.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
7.8
File transfer
10
Instant message
9
Access to sleeping/powered-off computers
5
Session record
7
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello Benjamin, Thank you for letting us know that you have chosen TeamViewer as your first and trusted remote access solution. We are so thrilled that TeamViewer has become a powerful and reliable tool for you to connect to others simultaneously! Without your support and trust, TeamViewer can't become the all-in-one remote access solution with reliability and cross-platform flexibility. We wish you a pleasant journey with TeamViewer and Happy connections! Best, Ying/TeamViewer

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