Simple and Useful
Updated June 13, 2022

Simple and Useful

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used by a department in our organization. Our goal here is to enable the relevant department to continue its business by connecting to the system it wants to access, platform / time independent and without any additional approval. TeamViewer can solve remote access problems in a very practical way.

Pros

  • Remote Connection
  • Reliability
  • Ease of file transfer
  • Installation is simple and customizable
  • User-friendly interface
  • Multi Platform Support

Cons

  • If either side doesn't work in the old version, that's definitely the worst feature.
  • It does not work properly if there is no fast and stable connection on both sides.
  • If you are not using TeamViewer style programs, you have a few alternatives, but their access, security and licensing costs are much higher than TeamViewer costs. In an example scenario; You have to deal with a lot of extra costs such as VPN Server, VPN Client, Domain, Terminal Server, Remote Cal. TeamViewer gives you the advantage to bypass them.
I think the TeamViewer app is the most popular among IT professionals because of its simplicity. It has an interface that anyone who will use it for the first time will feel familiar [with]. During the period we supported users, it even offered an application that we could personalize on our behalf, sending it to the user and simply telling the password was enough for us. TeamViewer has constantly improved with technology and the years passed, but it has always kept this simplicity, and it has continued in all kinds of options it offers. Other apps have never been this convenient and simple.

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

No

Did implementation of TeamViewer go as expected?

No

Would you buy TeamViewer again?

No

TeamViewer provides convenience in many scenarios you can think of, such as supporting remote users and working remotely. Imagine that you can connect to a system with [the] internet from any platform you want without any problems. On top of that, the user interface is equipped with the tools you will need in many areas.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
6.3
File transfer
9
Instant message
1
Access to sleeping/powered-off computers
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

TeamViewer Security and Support

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 4 years ago
    Hi TeamViewer user, Thanks for choosing TeamViewer and sharing the great review! We are so happy to hear that you like the eye-appealing interface of TeamViewer! We would like to take this chance to invite you to TeamViewer Community for more discussion about remote connections (https://community.teamviewer.com/English/), and the discussion on Security is available too. Once again, we appreciate your valuable review on TeamViewer, and hope you would enjoy using TeamViewer as always! Have a great day! Best, Ying/TeamViewer

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