TeamViewer (Remote Access)
Updated July 19, 2022
TeamViewer (Remote Access)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is used to connect to computing resources on the internal network in order to access IT resources not published to the Internet. It is used primarily by the IT department. We also use it to provide remote support to end-points and users as and when needed. TeamViewer is easy to set up and can group resources where VPN is not an option.
Pros
- Reliable for always on-access, where VPN is not an option.
- MFA at login provides additional security.
- Random password one-time password makes accidental access harder.
Cons
- Remote control is not very refined.
- Tighter integration with windows security standards to make remote control useful.
- Session recording could be improved.
- TeamViewer has allowed us to provide remote support easily.
- Cost for a license is not exorbitant, even for SME.
- Does not replace the security of a VPN solution as it still involved going through a 3rd party.
- External/Vendor support is easily provided through TeamViewer.
- Zoom and GoToMeeting
TeamViewer has been around a lot longer than the alternatives and has provided a consistent experience. The improvements on the security front are welcome and necessary in the current environment. Not sure if making TeamViewer a full collaboration platform will help it to stand out from the competition who have slicker interfaces and regular updates.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
TeamViewer Feature Ratings
TeamViewer Security and Support
Using TeamViewer
5 - IT and business users. IT use it for unattended access to connect to remote systems on corporate network. Business users have it installed so that IT can provide remote support as and when required.
2 - General IT support knowledge, administrator level access to install TV. Since TV can be used in a variety of ways, the skills required are dependent on the particular use case.
- Remote support
- Unattended access
- File share during session
- Remote access to corporate network when VPN is not working
- Secure file sharing during interactive sessions
- Depends on future functionality when introduced
Evaluating TeamViewer and Competitors
- Product Features
- Product Usability
License cost for business use
No change, the evaluation and selection captured our use cases adequately.
TeamViewer Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Immediate help available Quick Initial Response | None |
Yes. We needed licensed features for longer unattended sessions. The licensed version can become expensive.
Not had to contact TeamViewer support. The purchase process was simple.
Using TeamViewer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote control
- File sharing
- Unattended access
- The menu is cumbersome
- Licensed version is a bit expensive
Yes - Very well. Not ideal to manage a remote desktop. It uses very little data when used on the go.
Comments
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