ScienceLogic in the enterprise
October 29, 2019
ScienceLogic in the enterprise
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic SL1
We are using ScienceLogic to tie events to our ticketing system. ScienceLogic allows us to set the priority of a specific issue that we then route to our ticketing system. If the priority is set high enough, we page the appropriate party to engage and work towards a resolution. If the issue resolves itself, the ticket will automatically close, but we still have a record of a potential issue that came up.
Pros
- ScienceLogic is very granular in how items are monitored.
- Powerpacks make it easy to monitor various systems with events predefined.
- ScienceLogic is a very flexible platform.
Cons
- The "legacy" interface is very confusing.
- The granularity of the platform comes with a whirlwind of tinkering under the hood to make the system perform properly.
- The very steep learning curve to get basic monitoring setup. However, once over this, the rest of the platform becomes easy to set up and maintain.
- We have gained better visibility into troublesome hardware by having records of equipment going up and down.
Yes - We replaced some commercially bought, and some homegrown software. Previously, teams had their monitoring tool of choice whether it be bought, or created in house. With ScienceLogic, we moved these 1 off tools to an enterprise-grade solution.
- At this time, we are only utilizing this platform for monitoring and alerting.
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