Great Monitoring and Reporting System.
June 10, 2019
Great Monitoring and Reporting System.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic
I use ScienceLogic on a daily basis, it allows me to monitor internal and customer video conference systems and components. ScienceLogic has caught issues with systems that other monitoring systems have not caught, it allows me to reach out to the customer FIRST about reported problems and get them resolved ASAP. ScienceLogic is also great on reports, I use it to create reports monthly. It takes all the hard work away by not having to do it manually.
Pros
- Reporting of found issues
- Report creation
- Customization
Cons
- Monitoring of immersive systems could be implemented
- Would like to disable some errors from reporting but can't do to them [due to] being "grouped" with other things
- When a call is first initialized would like to not see packet loss errors until after the call is fully established
Not Sure
- Monitor systems by room
- Customize reports
The only other product that I used is Cisco TMS which I still use but not much for monitoring now. ScienceLogic allows me to monitor issues for multiple customers in one area and this saves me time every day for other tasks. The reporting feature is also easy to use and provides a more detailed and presentable look for the customer.
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