Item: ScienceLogic SL1
Rating: 9
Author: Jeffrey Bailey

Overall Satisfaction with ScienceLogic

Use Cases and Deployment Scope

As a Managed Service Provider, ScienceLogic provides internal and customer network monitoring as the backbone of our service offering.

Pros and Cons

Pros

Extensible - the ability to build our own custom monitoring or extend the out-of-box functionality is paramount
Automation - the ability to automate routine level one tasks for Incident Enrichment, or extend further to automated issue remediation
Integration - the ability to integrate with our ITSM tool for CMDB and Incident sycnhronization

Cons

Scalable Architecture - improvements are in progress as we speak, but scale is currently an issue for "legacy" architecture
Application Performance Management - Again an area where major enhancement/investment is taking place, but a gap for legacy systems

Return on Investment

The seamless integration with our ServiceNow implementation has been critical, as the linchpin for how we provide our service.

Products Replaced

Yes - CA Nimsoft - the feature set and level of support was severely lacking

Innovative Uses

Using Powershell Dynamic Applications to remediate Meltdown/Spectre issues on Windows systems by updating registry keys, etc allowed us to avoid touching thousands of Windows systems individually and manually.

ScienceLogic is well suited for nearly all scenarios, with the extensible architecture allowing for a high degree of customization to suit many needs. With regards to functionality, ScienceLogic would be a great fit for an organization of any size.

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Next Gen Journey with ScienceLogic