Amazing
October 20, 2023

Amazing

Salman Mughal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Sales Performance Management
  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

I have used SAP Sales Cloud as a regular CRM in my office the company had opted for this solution because it is very user friendly and easy to use also being amazingly detailed .
It is highly equipped with several features to meet the requirements in a modern marketing world.

Pros

  • Effective AI Algorithm for Insights
  • Recommendations
  • Faster UI

Cons

  • Integration fails sometimes and have import problems
  • The applications often stucks
  • several glitches in the platforms.
  • Automated Outreach
  • Faster
  • Easy
I would have given it 10 / 10 everthing else is amazing except for integrations problems and glitches so lost 2 points
Salesloft is much more better in integrations but fails in work management flow , the cadence for automated emails is restricted and not many customizations could be made but SAP Sales Cloud inventory of emails that can be used for different prospects and reaching the right audience and also generates a response rates ratio on each templates

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

No

Would you buy SAP Sales Cloud again?

Yes

SAP Sales Cloud aces in speed and the optimization while being extensively detailed and contains several functions for a CRM with a friendly user interface.
but its not as good when it comes to integrations and normalization of data , we have been trouble every other months calling support for help .

SAP Sales Cloud Feature Ratings

6.6
Customer data management / contact management
8
Workflow management
3
Territory management
10
Opportunity management
2
Integration with email client (e.g., Outlook or Gmail)
5
Contract management
9
Quote & order management
9
Interaction tracking
3
Channel / partner relationship management
10
6.0
Case management
2
Call center management
7
Help desk management
9
7.5
Lead management
8
Email marketing
7
7.0
Task management
8
Reporting
6
4.7
Forecasting
5
Pipeline visualization
4
Customizable reports
5
4.0
Custom fields
5
Custom objects
4
Scripting environment
4
API for custom integration
3
4.5
Role-based user permissions
2
Single sign-on capability
7
4.0
Social data
4
Social engagement
4
4.5
Marketing automation
2
Compensation management
7
9.0
Mobile access
9

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