Item: SAP Concur
Rating: 8
Author: Alfiya Mukadam

Overall Satisfaction with SAP Concur

Use Cases and Deployment Scope

In my current organization and my first company, SAP Concur was used. Sometimes, we travel or have claims or reimbursements for which we have to give a bill to the company. Later, they will audit, approve it from the manager and other people in the hierarchy, and then reimburse the amount you have applied for a business requirement. For this purpose, SAP Concur is used.

Pros and Cons

Pros

Expense claim.
Travel claim.
Generating report of claims.
Tracking claim status.
Workflow can be viewed.
Email notifications of status of claim.

Cons

UI has room for improvement.
Can be integrated with SSO tools more seamlessly.
If any claim is returned, then email notification should trigger.

Return on Investment

Improved financial workflow.
Transparent process of claims.
One stop solution for any business travel billing.
Reporting can be done.
Return on investments is high.

Alternatives Considered

Expensify

Key Insights

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

Likelihood to Recommend

It is well suited for large or mid-sized organizations with many employees. Hence, handling each claim and making reimbursements should be seamless. This product is really helpful in achieving this use case. However, due to its cost, it is not suited for small-scale organizations.

SAP Concur Feature Ratings

Comments

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