Item: Sage Intacct
Rating: 10
Author: Pam Bakker

Overall Satisfaction with Sage Intacct

Use Cases and Deployment Scope

We are a restaurant management company with multiple entities. We use Sage Intacct to produce profit and loss statements and balance sheets for all of our restaurants and real estate companies. It has drastically reduced the time to produce our monthly/quarterly/yearly consolidated financials from a few days to a few hours.

Pros and Cons

Pros

Easy to use and navigate
Love the help feature
Reports can be scheduled
Can set up custom reports

Cons

It would be great to see more options for the out-of-the-box reports

Return on Investment

We have been able to redeploy labor to other areas while using Sage Intacct
We have reduced our month end close time by 2 days.

Key Insights

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

Yes

Did implementation of Sage Intacct go as expected?

Yes

Would you buy Sage Intacct again?

Yes

Alternatives Considered

Microsoft Dynamics GP, NetSuite and QuickBooks Enterprise Solutions

We migrated from QuickBooks Enterprise Solutions. Due to a company restructure, we outgrew QuickBooks. We evaluated several different solutions before deciding on Sage Intacct. We liked that we would not have to pay for upgrades or have any downtime with Sage Intacct when updates were implemented. We also liked the functionality of the system. The user interface was cleaner and easier to navigate compared to other products we evaluated.

Other Software Used

AvidXchange, Employee Navigator, RTIconnect

Likelihood to Recommend

Consolidation of data is great. It allows the end user to create different reporting groups so you can get the data the way you want to see it. Yes, it does take some work to set up these reporting groups, but once they are set up, they are easy to configure if changes are necessary.

Sage Intacct Feature Ratings

Not-For-Profit Usage

Systems Integrated With

AvidXchange
Proliant Payroll
Nexonia

When we look for additional service providers, we look at the Sage Intacct Marketplace first. Having a Marketplace partner eliminates our responsibility of managing the bridge between the companies we integrate with and Sage Intacct. We do not have an internal IT department, so eliminating the management between integrations has been a plus for us. The set up of the integrations was very smooth for all three.
We have an integration with an A/P payment solution, a payroll provider, and an expense management solution.

COVID-19 Updates & Changes

Ease of Integration

We currently have three third party integrations. Both integrations work very well. We utilize a third party accounts payable solution, an expense reporting solution, and a payroll provider. All three companies are Sage Intacct marketplace partners. There is no upkeep on our end with the API connection, so this helps since we do not have an internal IT department. When Sage Intacct does any updates, there are no issues with my third party integrations.

Using Sage Intacct

Users and Roles

5 - We currently have five business users within our Sage Intacct environment. One has full admin rights, one has limited access as they only help with the Accounts Payable processing. The other three users make up the accounting staff, they have full access but limited admin rights. All users can access all 27 entities, but are not able to add entities, users, or edit the chart of accounts. It is nice to restrict user access when necessary.

Support Headcount Required

We do not have an internal IT department. If we have any issues with Sage Intacct, we contact support directly and work though the issue with them. In the six years we have been using Sage Intacct, I can remember only a limited number of issues were we had to get support involved.

Business Processes Supported

Time management
Multi entity consolidation
Scalability
Always on the most recent version

Innovative Uses

We have not used Sage Intacct in any unexpected ways.

Future Planned Uses

We are looking at expanding into other concepts that would be a completely different business. We know that Sage Intacct will allow us to have multiple stand alone businesses.

Likelihood to Renew

We are confident that Sage Intacct will continue to deliver a best in class ERP solution. They will continue to work with best in class partners for services that Sage Intacct does not perform directly. We fell that Sage Intacct will grow with us as we add more entities and they will continue to find ways to improve the product that will benefit the end users.

Evaluating Sage Intacct and Competitors

Products Replaced

Yes - Sage Intacct replaced QuickBooks Enterprise. We did a company restructure and needed a software that would accommodate the use of a management company without having to manually track inter company transactions. We also needed a software that would easily allow us to produce consolidation financials statements without using a third party software or creating them manually. Our legacy system also did not have the ability to use one chart of accounts across the entire business.

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

The single most important factor when evaluating solutions was product usability. With a growing company, we needed a product that would be easy for our employees to use, as well the ability to add entities, and customize reports to show our owners the data they wanted to analyze. Sage Intacct has been able to provide everything we were looking for and more.

Evaluation Lessons Learned

I am not sure that we would change the way we evaluated the different software available except maybe have more people involved in the initial discovery conversations and demonstrations. We had a good idea of what was broken with the legacy system so we were well prepared with questions and new what we wanted the new system to be able to do for us.

Sage Intacct Implementation

Implementation Rating

If you are using a third party implementation partner, make sure both parties lay out expectations up front. Do not be afraid to ask questions of your implementation partner and know what your agreement contains. We did have to ask for the training to be scheduled even though that was part of our agreement.

Implementation Details / Implementation Partner

Implemented in-house
Third-party professional services

We were not given the ability to implement Sage Intacct in house. However, after we worked with Armanino to get the back bone of the software set up and the modules configured, they trained me how to export data from our legacy system and import data into Sage Intacct for the majority of our entities.

Implementation Phases

Yes - We worked with out implementation team to set deadlines and goals up so that we were not trying to gather all the necessary data at one time. Implementing a new software and trying to get the status que can be overwhelming. Pulling data in small chucks helps to manage the work load.

Change Management Lessons

Change management was a major issue with the implementation - It is best to have a clear understanding of how you want the structure of the management change laid out. We implemented a management company and needed to have a clear vision on how the intercompany transactions would work. We did end of making a change to this set up after our implementation.

Implementation Issues

The issues were on us, not with our implementation. We implemented Sage Intacct at the same time as a new payroll software.

Sage Intacct Training

Training Types Used

Online training
in-person training

In-Person Training

I have taken in person training classes at several of the annual Sage Intacct user conferences. It is very interactive and the trainers are very easy to follow and understand. They are great at getting everyone in the class involved. They also make sure everyone has learned to task before moving to a new one.

Sage Intacct Support

Sage Intacct Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

We did not purchase premium support. If we have any issues, we first check the community to see if any other users are having similar problems. If so, then we will try to resolve the issue the same way that customer did. If no other users have experienced the same issue as us, we will post a question to see if anyone has any suggestions. Once we have exhausted the community resources, we will submit a support ticket and copy our account manager.

Bug Resolution

Using Sage Intacct

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Adding new entities
Entering journal entities
importing data

Difficult Tasks

We have not found any functions difficult to perform.

Comments

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Deanna Carrillo
(Vendor Representative) commented 5 years ago
Hi Pam, my name is Deanna Carrillo and I'm the Customer Content Manager at Sage Intacct. Thank you for the review and for being part of our Champions customer advocacy program! If you need anything, feel free to reach out to us at sageIntacct-champions@sage.com.