Item: Coveo Qubit
Rating: 9
Author: Verified User

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

It is being used by a cross-section of digital-focused departments to test UI changes, track visitor opinion, and begin to personalize the experience across digital channels.

Pros and Cons

Pros

Manages Service - their consultancy is one of the best I've experienced.
Technology development - they have continuously responded to client feedback and optimised their platform to meet those demands.

Cons

User Interface - the user interface is not always intuitive when self serving results. Some UI improvements have started to make this easier.
User Interface performance - I sometimes find the logged in UI sticky and it generally slows down my machine when it's open.

I was not with the company during the original decision making process.

We are always are of other emerging solutions but it's Qubit's professional, can-do approach with their team of specialists that take time to understand our business and react empathetically that stops us needing to review another solution.

Other Software Used

Google Analytics Premium, Crazy Egg, IBM Tealeaf

Likelihood to Recommend

Well suited for:

A/B testing

Results analysis

Visitor opinion

Managed Services

Design

Less appropriate for:

Those new to personalisation

Comments

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George Barker
commented 10 years ago
Hi there, Thanks for writing a review of the Qubit and the platform we're building. Leveraging the platform in order to deliver personalized experiences across digital channels is exactly what our technology is built to do. We have a team dedicated to constantly improving the UI and you should be seeing updates very soon. Thanks again for your feedback - it's been shared with all the relevant teams internally - let us know if you have anything else you want to share. Thanks, George, Customer Advocacy at Qubit.

All about experience