Pega platform review
August 10, 2018

Pega platform review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pega Platform

We use Pega across our departments primarily to support internal operations. It works well to automate business processes with it's workflow capability.

Pros

  • Workflow and case management
  • Integration and services
  • Customer Service for healthcare

Cons

  • Data management
  • Reporting
  • Workforce intelligence
  • Achieve Complaince in customer service
  • Challenge with data management with how Pega stores data
  • Operational efficiency
On premise solution
CRM
Sales Automation
Appeals and Grievances

Pega Platform Feature Ratings

6.5
Process designer
8
Process simulation
6
Business rules engine
7
SOA support
10
Process player
7
Form builder
1
Model execution
Not Rated
5.0
Social collaboration tools
5
2.0
Dashboards
4
Standard reports
1
Custom reports
1
Content Management Capabilties ()
Not Rated

Comments

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