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Pega Platform

Score5.7 out of 10

205 Reviews and Ratings

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What is Pega Platform?

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Pega Platform has to offer, as determined by TrustRadius' reviewers.
Based on 205 ratings of Pega Platform's features
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Top Performing Features

  • Form builder

    Integrated form design tool

    Category average: 8.9

  • Process player

    Step-by-step analysis of model to validate business rules

    Category average: 8.3

  • Dashboards

    Users can create, customize and share dashboards, which provide an overview of the most important metrics.

    Category average: 8.3

Areas for Improvement

  • Model execution

    Ability to execute model and build code without programming skills

    Category average: 7.3

  • Support for modeling languages

    Support for modeling languages like BPML, BPEL, and BMMN.

    Category average: 8.1

  • Content management

    Content management tool for storing and managing versioning of electronic documents, images, etc.

    Category average: 7.8

Reviews

What users are saying about Pega Platform.
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Pega Platform is a great knowledge base management system

Incentivized
Verified User
Consultant (10,001+ employees employees)

Use Cases and Deployment Scope

We use Pega Platform as a knowledge base management system. Pega Platform allows us to store and update process and product related information that is then used by our Operations and Client Service teams. We have created templates and a custom taxonomy within Pega Platform that helps us ensure that the information is formatted and presented consistently.

Pros

  • Makes it easy to categorize information
  • Clear audit trail and page history
  • Ability to create templates which speeds up content creation

Cons

  • The search function sometimes provides irrelevant results
  • The content editor sometimes is finicky to work with especially when there is a lot of charts, and expands.
  • Would love to see some writing software embedded. Like an AI tool that helps users with writing and can make suggestions.

Return on Investment

  • Consistency with templates allows us to create content faster
  • Consistent taxonomy and content layout also enables users to find information faster
  • Easy editing process means we can make corrections and get the right information out the door quickly.

Alternatives Considered

Atlassian Confluence

Case-Management Redefined

Incentivized
Verified User
Project Manager in Human Resources (10,001+ employees employees)

Pros

  • Back-end interface is easy to design and customize
  • Front-end user experience has been impactful compared to our previous solution
  • Integration with other systems (Workday) allows for customized content and case management capabilities

Cons

  • Better consultative services when implementing the Pega team
  • Could use a standard "pre-fab" platform to build upon instead of building the system from the ground up for every client
  • More robust case management capabilities around workflows

Return on Investment

  • Decreased time investment from BPs answering inquiries supported my self-service
  • Increased speed of sharing highly-sought HR information

Other Software Used

Workday Human Capital Management, Oracle PeopleSoft HCM

Great Robust Platform to Implement 1-on-1 Marketing

Incentivized
John Silva, MBAView profile
Marketing Automation Strategist in Information Technology at Glidewell Dental (1001-5000 employees employees)

Pros

  • Adaptive analytics - Pega platform allows you to feed data from all your interactions into their interaction history so it learns from past behavior and it starts predicting the best course of action.
  • Pega BPM - Business process management engine allows you to specify various business rules on a WYSIWYG way so you can visually understand all the process flow.
  • Pega provides a robust list of use cases on their website where you can learn how other companies implemented the platform and the pitfalls they overcame. Very helpful to also attend their user conference, PegaWorld.

Cons

  • Pega is a very robust platform but it requires lots of technical help to set it up. It would be helpful if Pega created business templates with best practices to follow, based on all their industry experience.
  • Pega academy is a great resource but only available for clients. I wish this resource was available for those on the evaluation phase so they can learn more about what next-best-action marketing is.
  • Pega is a low-code platform which doesn't excite most of the developers as they normally love to develop in new and exciting languages. I wish Pega helped facilitate the transition for developers to low code platform. It's a culture change not always easy to accomplish.

Return on Investment

  • Cost reduction in campaigns - We don't send everything to everyone anymore. We are way more targeted which helps save money on advertising costs.
  • More visibility on what's working and what's not, giving us better analytics.
  • We are starting to create a data-driven culture when it comes to the decision process for marketing campaigns.

Alternatives Considered

Marketo, HubSpot and Infusionsoft by Keap

Other Software Used

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Workfront, Campaign Monitor

Pega Robotics as a RPA tool

Incentivized
rahul gargView profile
RPA Consultant in Information Technology at Infosys (10,001+ employees employees)

Use Cases and Deployment Scope

Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in different verticals. It is very good in RDA(robot desktop automation) as well as RPA (robotics process automation), As of now, all the carried projects are related to manual processes automation which reduced man-hours and operation costs.

Pros

  • Pega RPA has translators for specific platforms which makes it easy to integrate and automate. For example, .Net translators helps to interrogate applications based on .Net platform.
  • "Wait for Create" feature is not available in any other RPA tool, which is handy during RPA workflows.
  • Pega RPA has special features for Pega application which makes it a preferred RPA tool for them.

Cons

  • Pega RPA doesn't have centralized control room which is available in other RPA tools. It should be there for the centralized control of bots.
  • Pega RPA should have better help documents and tutorials. Help.Openspan.com doesn't contain enough examples to understand the product. This will ease the lives of developers.
  • It should have better recording and data scrapping features which are present in other RPA tools like UIPath, AA, and Blueprism.

Return on Investment

  • Once bots are deployed they carry out work 24*7*365, which resulted in saving several work hours.
  • The support team has to monitor regularly. If there is no change in target applications or bots are running fine. This is a bit of negative impact from RPA side.
  • Overall, the organizations are benefited from bots as they save operation cost and work hours.

Alternatives Considered

UiPath Enterprise RPA Platform

Other Software Used

UiPath Enterprise RPA Platform, Visual Studio IDE, Microsoft SQL Server

The power of Pega is build for change

Incentivized
Verified User
Professional in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Platform. Pega Platform helps to develop the application quickly and deploy to the higher environment. We can easily manage the application versioning so that set of application be used to respective application and it be easily extended and enhanced.

Pros

  • Background processing
  • Casetype management
  • Reporting
  • Work delegation
  • API invocation
  • Specialization

Cons

  • Debugging of Java code if we write for custom requirement

Return on Investment

  • We can easily delegate the rules to business user so that they can configure the data as per the business needs like data type, decision tables etc
  • A very powerful concept has introduced is UI pages which can be leveraged to capture the data instances without creating a case.
  • DXAPI is another powerful way which can be used to run the Pega application in native language and can be achieved using React js

Usability

Other Software Used

Postman, Oracle SQL Developer, Microsoft 365 (formerly Office 365)

Alternatives Considered

Appian and Acoustic Campaign (formerly IBM Watson Campaign Automation)

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