Software Not a Service
September 08, 2023
Software Not a Service
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
We use Paylocity for semi-monthly payroll, timekeeping, and assistance with employment setup accross the US for W2 and W2H employees. The software has allowed us to integrate payroll with Employee Navigator and Transamerica (401k). It saves us money as we no longer need to pay an outside accountant to run our payroll. The convenience of having a time-tracking system connected to payroll is also a plus.
Pros
- Rates are lower than the cost of an accountant running payroll.
- The time-tracking system is integrated with Payroll, so you can exchange information with ease and avoid discrepancies.
- Integration with popular benefits portals is a plus.
Cons
- Setup: They talked about doing set up for us, but I had to put together a lot of data for transfer myself and later discovered they input much of it incorrectly.
- Service: Sales tells you that you will get an Account Manager. In reality, when you call or email, your ask is given to one of many people on a team.
- Responsiveness: Sales stated that service emails would be answered within 4 hours, but that has not been my experience. Plus, an answer has not meant a solution.
- State Employment Setup: It is taking more than a month to get set up for employment in a new state and communication of progress has not been clear. This has resulted in messy taxes.
- Integration with Transamerica (401k) and Employee Navigator (benefits) is resulting in virtually zero errors/room for error.
- It will take several years for the efficiencies to outweigh the time spent on implementation.
- We are saving money on payroll costs in the first year, even considering one-time implementation fees (when compared with previous years of paid accounting hours).
I have spent more than 800 hours setting up and using Paylocity from selection to 9 months of use. After 7 months of use, time making customizations has reduced considerably. I hope this leads to time for more strategic work in the coming months. However, we are not quite there yet.
We are not currently using these features.
- Justworks, Gusto, Paycor, Paychex Flex, QuickBooks Online, SurePayroll, OnPay, Square Payroll, TriNet and Rippling
Paylocity was the most affordable option that offered a service to help us get set up in states across the US. They have a background check partner and offer free integration with Employee Navigator, which was important to us. Justworks PEO was a close second, but couldn't offer us Regence. It would have been more of an adjustment for our company and we found them too late in the game to get all of our questions answered. Gusto came in third because they didn't offer a background check partner, benefits integration, LTC or POP Compliance options, or our current Delta Dental, VSP, or Transamerica benefits offerings. Paycor would have been a good option if we weren't looking at setup in new states. Rippling was too spammy/aggressive with outreach. We did not like the time-keeping options from SurePayroll, or OnPay. Options like Square Payroll were too catered to shift workers, whereas we have consultants who bill clients/work similar to accountants.
Do you think Paylocity delivers good value for the price?
Not sure
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
No
Did implementation of Paylocity go as expected?
No
Would you buy Paylocity again?
No
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