Left a lot to be desired
February 20, 2024

Left a lot to be desired

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Onboarding Software
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics
  • HR, Benefits Administration & ACA

Overall Satisfaction with Paycor

Paycor has been our payroll processor and employee hub for onboarding, employee data storage, and access to paystubs or other documents.

Pros

  • User interface
  • Marketing communication
  • Training opportunities/Webinars

Cons

  • Client communicaton
  • Customer service
  • Admin onboarding
  • Ease of use (admin portal)
  • Increased efficiency in manual entry of hours to the paygrid
  • Significant decrease in efficiency when waiting for connection points from customer care teams regarding issues
  • Improved transparency for employees with access to records
Paygrid user interface - high usability
Onboarding user interface - high usability
Admin onboarding and acclimation to Paycor - extremely low usability. You are left to learn everything on your own. If you need assistance to get something set up, there is none. You may get a document tutorial at best. At worst, they ignore your asks for literally months on end.
Paycor is better in literally every aspect except customer service from my experience.

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

If you are looking for an easy to use plug and play Payroll system with limited interaction from Paycor to the client, it works well. If you require any hand-holding, customer service, or assistance with getting their system to work for you/how you intended, this isn't the system for you.

Paycor Feature Ratings

Payroll Management
9.0
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 2 years ago
    Thank you for your feedback and review. We apologize for any challenges you have faced with our customer service and admin onboarding. We appreciate your positive comments on the user interface, marketing communication, training opportunities, and client communication. We understand your concerns regarding the time it takes to resolve issues and the lack of assistance during admin onboarding. We will take your feedback into consideration to improve our services and support. Thank you for choosing Paycor and we apologize for any inconvenience caused.

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