Item: PagerDuty
Rating: 9
Author: Rahul Jain

Overall Satisfaction with PagerDuty

Use Cases and Deployment Scope

We are a product based company and it is very important of us to know any system downtime and reasons for that downtimes. PagerDuty helps us to monitor our vast infrastructure health timely and sends us notifications if something is fishy or going wrong with our deployed solution on client side and even on our SaaS solutions.

Pros and Cons

Pros

Monitoring the stack
Great options for sending notification through various integrations.
Very fast incident reporting for any health issues in deployments.

Cons

Its very useful tool but need little bit of learning for integration.
Its little costly it could be revised for small companies.
More details regarding the incident reportings.

Most Important Features

Real time incident reporting
Various integrations SMS, email, Push notifications
Detailed report on incident on the dashboard.

Return on Investment

Our clients are very happy with service we provide and do real time fixes whenever there is an incident.
The incidents have been reduced by 30% as now we know what and when to fix.
Customer reviews have been improved from 3.5 to 4

Alternatives Considered

Sentry and Grafana

We are using Sentry also for our error reporting but you can say its subset of PagerDuty it doesn't offer that many integrations but do offer error reporting realtime. Grafana also does somewhat reporting tool but still lacks those integrations and very hard for deployment as compared to PagerDuty the incident reporting and integrations are what PagerDuty offers best.

Key Insights

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Other Software Used

Apache Airflow, ClickHouse, Slack

Likelihood to Recommend

Its very much suited when you are deploying a micro-service or even a monolith projects and you are looking for a good monitoring tool that can make sure that your services are always up. If any incident happens you get real time notifications till it doesn't get resolved. It very important if the health of your service is very important and can't be compromised , then pager duty surely makes sense. If you don't have that important service and can bare little downtime then its ok to use some other tool.

Comments

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Real time Incident Reporting with PagerDuty