Must have On Call Automation!
November 30, 2022
Must have On Call Automation!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
In our organization we use PagerDuty to automate our "On call" rotation for out IT help desk and system administrators. PagerDuty helps us track which individuals are on call and will automatically rotate on call shifts. It also provides us with alerting when any portion of our infrastructure goes down with real time alerts which are integrated into Pager Duty.
Pros
- Automating On Call Rotation
- Sending Alerts for outages
- Manage response times and handles escalations
Cons
- PagerDuty API has difficulty generates alerts
- Improve their pricing model
- Better training on implementation
- Integrations with other monitoring tools
- On call management
- Timely notifications for outages
- PagerDuty allows us to be alerted when outages occur reducing downtime for crucial infrastructure pieces
- It allows us to easily organize on call rotations
- It allows us to monitor a lot of our infrastructure with built in integrations.
After evaluating these two products PagerDuty proved to be the best as PagerDuty met all of our organizations requirements when it came to pricing, functionality, and reliability. We liked that PagerDuty came prebuilt with numerous integrations as that helps us grow out our infrastructure. Dynatrace and Datadog were similar in functionality however it seemed difficult to setup and integrate in our environment.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
Comments
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