Item: ON24
Rating: 10
Author: Jamie Ambler

Overall Satisfaction with ON24

Use Cases and Deployment Scope

We use On24 to help our 526,000 future members achieve qualification, and also help our 252,500 qualified members maintain their membership by providing high-quality continuing professional development. With customers across the globe, On24 enables us to run best-in-class webinars and conferences - delivering a great customer experience 100% of the time

Pros and Cons

Pros

Scalable, high volume capacity events
Fully brandable webinars and conference
Reliable streaming with a good choice of delivery formats

Cons

Free captioning to meet accessibility needs in Elite
A more ambitious roadmap for VShow
Better performance for GoLive

Return on Investment

Improved NPS with customers
Delivery of high-quality, branded engagement and learning events
An additional non-core revenue stream through sponsored events

Scalability

I've used On24 for nearly 15 years and rarely thought - I wish I could do this or that - it's either already a feature that has been developed or it's one that my CSM has told me it's in the roadmap.

Alternatives Considered

Microsoft Teams

On24 is Emirates and Teams in British Airways

Key Insights

Do you think ON24 delivers good value for the price?

Yes

Are you happy with ON24's feature set?

Yes

Did ON24 live up to sales and marketing promises?

Yes

Did implementation of ON24 go as expected?

Yes

Would you buy ON24 again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

If you want a platform that never lets you down, customer success managers that you always want to talk to and learn from, best-in-class managed services when you need them and self-service when suits you, and a platform that goes from strength-to-strength with regular enhancements and product features added, On24 is my go to webinar and virtual conference platform of choice.

ON24 Feature Ratings

Comments

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On24 made me a webinerd