ON24 - No Regrets
May 15, 2021

ON24 - No Regrets

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

ON24 is being used as part of our Marketing, Business Transformation, Data & Analytics and Operations Groups to bring business/solution education, awareness, user group sessions, data trends to market (customers and prospects) in a scalable method through a technology platform that is easy to use. We typically invite several internal speakers as well as guest speakers so that the content is presented from an "inside-out" and "outside-in" perspective.

Pros

  • Nice interface (user and viewer).
  • In platform chat (non-visible to end viewers).
  • Polls, surveys, CTA's.

Cons

  • "Spotty" connection issues for some participants.
  • "Troubleshooting" tips (should be a trouble shoot tips right on screen for users).
  • MAP platform integration - data sync timing issues.
  • Reporting capabilities - should provide more robust reporting capabilities.
  • Increased engagement with customers who may have otherwise not been able to in person events.
  • Helped create "warm" leads for sales to follow up with.
  • Allows for us to "self-serve" post event reporting metrics; obtain insights into your audience engagement levels and profile of audience.
Scalability has been great; moved from just Marketing using the platform to our Ops, D&A, Transformation teams using the platform to share insights. I share admin access with 1 other colleague specific to Canada and we are able to manage platform access, metrics/reporting and event setup quite efficiently.
ON24 from our experience has proven to be superior from a service, platform, technology and support perspective. Our experience with other vendors - albeit limited in this space - has not come close to the level that ON24 has managed to provide in the time we've been working with them.
ON24 has solved many situations in which our business has had to "go live" in a very short timeframe - the platform and support team accommodate and has not caused a delay. We've found it to be a great add on to our MarTech stack and the functionality of the tool has worked wonderfully for both large and small audiences.

ON24 Feature Ratings

Virtual Event ()
Not Rated
10.0
Audience polling
10
Q&A
10
9.5
Branding options
10
Integration to Marketing Automation
9
9.0
Participant roles & permissions
9
Confidential attendee list
9
10.0
Calendar integration
Not Rated
Record meetings / events
10
Slideshows
10
Event registration
10
Mobile Capabilities ()
Not Rated

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