Item: ON24
Rating: 7
Author: Chioma Ejim

Overall Satisfaction with ON24

Use Cases and Deployment Scope

The Education department uses On24 to conduct continuing education webinars for our members, we also use it for conference calling and webinar dry runs. Our members participate live and use the on-demand functionality. We also use the program for in house conferencing and as part of our volunteer orientation at the beginning of each year.

Pros and Cons

Pros

I like that the program is easy to use
Building the consoles are seamless.
The polling feature is a great engagement tool.
I like the analytics reports.

Cons

It would be great if the polling results could be displayed differently, more than just straight bars.
The support is hard to deal with. Using the chat feature and not having an option for a live phone conversation is frustrating.
When you need live technical support it is almost impossible.

Reliability and Availability

I have not experienced any issues that would lead me to think that ON24 would not be reliable. I use it for a specific purpose and feel that the program does what I am expecting. We create webinars to go so this platform is easy for us to operate and use.

Return on Investment

ROI
New Presenters
Training Needs

Alternatives Considered

I have not used any other products like this for live webinars. Unfortunately, I can not speak to how well this program stacks up against others as this is the only product of this type that we use currently. Soon, we will be adding an LMS to host our webinars.

Other Software Used

Zoom, Dropbox, Adobe Acrobat DC

Likelihood to Recommend

On24 is great for small organizations like mine, where there is really on one person managing the program and the platform. It is easy to use and quick to create new consoles and console templates. If there were more people working with the program and creating events it could be a bit more frustrating

ON24 Feature Ratings

Comments

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Training is essential