My experience with ON24: why it's worth it
July 19, 2019

My experience with ON24: why it's worth it

Halle Kirsh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

ON24 is being used by a department within our company. Many other employees contribute to the success of webinars as moderators but there are only 2 people that consistently use it. It definitely gives us an opportunity to be more versatile as a company. We also use it internally for company updates which have proven to be very helpful.

Pros

  • It is very user-friendly. I frequently have to train clients on how to use the system and it is very straightforward.
  • Their online support/knowledge center is very helpful.
  • They are always adding/updating things which is great as technology becomes more advanced.
  • It is very easily customizable.

Cons

  • It would be nice if you were able to edit vanity URLs within a few minutes of creating them in case something is spelled or typed incorrectly, or changed under the wrong event.
  • I would like if you were able see the connection info before logging into the presentation manager.
  • We are a more versatile company because we are able to produce webinars for clients.
  • We have been able to utilize the platform for internal webinars for our employees, not just ones for clients.
  • It helps us gain new customers.
If a client is spending money for us to produce a webinar for them in front of a large audience it is extremely important that they are reliable in case something happened. We rely on them operating smoothly for us to be successful and provide a good experience to our clients. Anytime I've needed things handled quickly they have always been available to do so.
This is the only program like this I have used. I am thrilled with the experience that I have had with ON24.
This is the only webinar platform that I have experience with, but it has been very easy to understand. If you consistently do webinars then it would be extremely appropriate to use. If you only have a couple a year then it wouldn't be worth the investment as much. The investment has been entirely worth it for us because we create revenue around making webinars for clients.

ON24 Feature Ratings

Virtual Event ()
Not Rated
10.0
Audience polling
10
Q&A
10
10.0
Branding options
10
Integration to Marketing Automation
10
10.0
Participant roles & permissions
10
Confidential attendee list
10
9.8
Calendar integration
10
Record meetings / events
10
Slideshows
10
Event registration
9
Mobile Capabilities ()
Not Rated

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