ON24 is a good product with tons of features that you may or may not use
Updated July 28, 2020
ON24 is a good product with tons of features that you may or may not use
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ON24
Our B2B Demand generation team uses it for customer webinars, partner webinars, and internal webinars. It helps us drive additional content for our content marketing program throughout the buyer's decision. ON24 also helps generate quality leads and gives us a good ROI. We use it for industry topics on mobile adoption and security. For partners and internal sales, we use it to train and enable partners.
Pros
- ON24's reporting is best in class. It helps cut a lot of time out of building reports from webinar engagement.
- Console customization allows us to brand the user experience.
- Very easy to use, for creating webinars to the presentation manager. Most functions of ON24 are very straightforward.
Cons
- Uploading files - We sometimes run into a number of issues with uploading files, videos, etc.
- The system can be glitchy - Sometimes slides do not transition and presenters need to constantly refresh their browser to get it to work again.
- Improved recording to live webinars - We always have trouble editing the recorded webinar and they do not sync correctly.
- Cost is expensive.
- Generated BO.
- Increased engagement with customers.
- The system is glitchy at times.
Webex has improved the tool drastically. I have not been leveraging for webinars but we do have internal accounts. I think for a basic Webex tool it works very well. We selected ON24 due to the level of engagement tools they offer and for the real-time reporting. However, I don't think our teams truly utilize the engagement tools and features as much as we would like to. Some of the features are untouched and that makes the tool too expensive.
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