Great, not excellent (yet)
Updated July 31, 2020

Great, not excellent (yet)

Marina Aleixo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

ON24 is globally used by my company to manage live and on-demand webinars. It is an interactive way to go through technical content and make sure it is visually explained to our audience.

Pros

  • Analytics: a clear view of attendee dropout, engagement, etc.
  • Consistency: never crashes or disappoints in any technical way.
  • Sim Live: smooth transition

Cons

  • Slide per slide recording: this can be very difficult to inexperienced speakers.
  • Recording via phone: call center audio quality, we should be able to capture audio from our computers.
  • Webcam recording: ideally we'd like to see the speaker.
  • Attendee/speaker Q&A interaction is quite positive for customers to connect with us.
  • Exceedingly fast lead routing guarantees our leads will be contacted shortly by our sales team.
  • Easy platform to navigate when educating new speakers/presenters.
Never had a problem with ON24. It consistently delivers when other random streaming software failed us, and badly. It's also available 24/7 when it comes to support, which is excellent since I am based in Brazil and timezones are messy.
Zoom Webinars provides webcam availability, which we use for the many sessions we answer with live audio and live video. ON24 is the more universal approach for webinar streaming since usually we don't do webcams or live audio.
GoToWebinar also presents issues in live webinars, as slides lag and the speaker has to keep up with the slide speed. This generated an awful live online event experience, and speech patterns end up being crooked, and the speakers often sound confused or agitated by the lag.
Well suited: Trainings, seminars, presentations. Less appropriate: Live audience interaction (video), good audio streaming.

ON24 Feature Ratings

Audience polling
10
Q&A
10
Branding options
Not Rated
Integration to Marketing Automation
10
Participant roles & permissions
10
Confidential attendee list
Not Rated
Calendar integration
Not Rated
Record meetings / events
Not Rated
Slideshows
10
Event registration
Not Rated

ON24 and Communications During a Pandemic

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