Happy with On24
May 20, 2019
Happy with On24
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ON24
Across the whole organization. We use it to support our research subscription service to share information with our customers.
Pros
- It's a very stable system. As long as you have a strong internet connection to support the software it works well.
- Customer service: Generally I get help very quickly when needed.
Cons
- When setting up a webinar series, the security settings that you use to set up individual webinars don't work. It would be great if we could set security settings for a full series. For instance, blocking Gmail email addresses.
- I mainly use it to increase customer engagement around renewals and it's definitely working. Our customers have come to depend on our webinar series to get information and it's been a great tool.
- Cisco Webex Teams (formerly Cisco Spark) and Zoom
I think these could be used for different types of events, however, I don't recommend Zoom. Zoom cuts meetings off at a specified time while On24 doesn't and I think that's a nice feature of On24. We use Teams for more of our internal events and calls but On24 for customer facing.
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