Monday for IT management
August 16, 2023

Monday for IT management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

Monday.com helps me efficiently manage the IT day-to-day activities; we can track specific workflows and have many usages for several needs—bugs, monitoring issues, purchasing, security vendor assessments and tracking our IT inventory. The product has excellent visibility and is easy to use by my team members.

Pros

  • Priorities
  • workflows
  • notifications and alerts
  • visibility

Cons

  • triggers
  • mobile application
  • pricing
  • time saving
  • efficient response time and SLA
  • dashboard with great visibility
Because it's just doing what I need from the product.

I have used many tools in my career but find monday.com much more intuitive than others I used so far for ticketing and tracking IT processes.
Always responsive and helpful.
I can't complain, we had issues with any other product but I don't remember it ever happened with Monday.com

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

it will be nice to have a place for archived tickets instead of creating a new section for archived ones.

monday.com Feature Ratings

Project Management
8.3
Task Management
10
Resource Management
9
Workflow Automation
7
Team Collaboration
8
Email integration
9
Mobile Access
7
Professional Services Automation ()
Not Rated

Comments

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