Monday.com: questionable name, fabulous software
August 08, 2023

Monday.com: questionable name, fabulous software

Tasha Gervais | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We needed a central place to organize our data for both office and remote workers (that wasn't spreadsheets.) We wanted to be able to track our projects (publications) from start to finish from pre-planning stage all the way to printed/warehoused and have access to all that data historically, both easily and quickly. Now we are able to see where a project or potential project stands at a glance and communicate with the appropriate person if we have questions.

Pros

  • Very useful automations that can take regular tasks off your plate
  • Clean, organized layout that makes it easy to find what you're looking for
  • Super fast and easy support when you have questions!

Cons

  • I'd prefer the option for automations to be done without there being a notification about it in the updates section. (Ie, It sends an automated email--I don't really need everyone to see that happening in the updates.)
  • Monday has been a real time (and frustration) saver since all users are able to find what they need to know in one place rather than asking around or searching for compartmentalized spreadsheets. For us the ROI is perhaps not quantifiable, but definitely hefty. I especially love the automated email feature at the click of a button!
I was able to set this up for our company with the occasional help of the support team alone, as someone who has never used any software like this before. Furthermore, our whole team was able to easily see how it worked and being to integrate it into their respective departments immediately. Honestly, everyone here loves it.
Every time I have had a question, whether an easy "I was just missing something" question, or a more complicated question like how to set up a more complicated automation using a formula, the Monday support folks have not let me down. And I love that they answer quickly, and offer an option to select whether your issue is urgent or not when you submit your query. Even when I have not marked my issue as urgent, the replies are always still fast.
Only rarely have I noticed a lag or glitch when using monday and usually changing browsers fixes the issue. It has been reliable--I like that automations that I need to happen do so without me having to think about them, so I can jump to the next task and trust monday to send that email for me, mark that box for me, move that item to the appropriate group for me, etc.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

There are so many ways to set up Monday. We love Monday to track one project thorough various stages. We set it up so that each board is a different stage of our process. Once a project is on to the next stage, Monday allows you to easily move, along with all its notes, it to a different board. The nice thing about this is, when you search for a project by name using the search all boards feature, you can easily tell what stage that project is at (for us it's contracting, production, printing, etc) at a glance just by seeing what board it's on. Then if you need more detail you can click on it. It's worked really well for us!

monday.com Feature Ratings

Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
10
Email integration
10
Mobile Access
10
Timesheet Tracking
Not Rated
Change request and Case Management
10
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
10
Integration with accounting software
Not Rated

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