Item: Miro
Rating: 10
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I use Miro to make process maps and charts for my internship. It has been a super helpful platform because each item is easily movable and changeable. I also really like the feature of being able to comment on the platform itself, and being able to link things directly to the shape.

Pros and Cons

Pros

Make charts
Make process maps
create diagrams

Cons

More shapes
Automatic fit to area
Different colors

Return on Investment

Information is easier to spread
Improved production
Fun to use.

Implementation Rating

I was not there when the office I worked for implemented Miro as a platform, but I know that there are multiple departments that use it.

Collaboration

I like that you are able to collaborate on boards together. The original project maker is able to see comments from other people in the office, and other people can edit the same board if they wish or create a new one. I wish you could create a few more boards at once.

Alternatives Considered

Microsoft Excel

I have not used other platforms for process mapping. The only other platform that my colleagues would recommend to me for that is possible Microsoft Excel, but since people were already using Miro, I never tried to look elsewhere. With how simple it was to use Miro I didn't feel the need to look at anything else, and I wish I had more chances to use it for process mapping and diagrams.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Microsoft 365, MS SharePoint / SQL, Workday Student

Likelihood to Recommend

Miro is well suited for people that like visuals such as charts and diagrams. I recommend it for people that are making a flow-chart or any other infographic that could benefit off of different shapes and colors. It's collaborative so it's also good for people that have a lot of different employees.

Using Miro

Business Processes Supported

Process mapping
Planning
Organizing

Innovative Uses

Collaboration purposes with other departments.
Using links to add more information.
The use of different colors and shapes for accessibility.

Future Planned Uses

Personal development and growth.
To showcase research.
AI templates or AI usage.

Likelihood to Renew

Although it is not up to me in the office whether Miro gets renewed, I would very much push for it to. I think that it has been a great way for me to understand projects better as someone who was just interning. I was not as familiar with things such as certain internal documentation or forms and mapping them out helped me realize what these things were used for.

Evaluating Miro and Competitors

Products Replaced

Not Sure

Key Differentiators

Scalability

Evaluation Lessons Learned

I did not choose to utilize Miro, but I do know that my supervisor liked process mapping a lot and that is why he used Miro. Other people in the office such as the business operations people also liked using it, and it became more widespread then.

Miro Implementation

Implementation Details / Implementation Partner

Don't know

Implementation Issues

Unsure.

Users and Roles

7 - Business operations and communications department.

Support Headcount Required

I am unsure of how many people in the office support it.

Miro Training

Training Types Used

No Training

In-Person Training

Online Training

Ease of Miro Training

I imagine that people did not need training and just experimented with it until they found results they were happy with.

Configuring Miro

Product Configurability

I wish there were a few more features. More templates and options with text, shapes, and other visual items would be nice and add a lot of different features for people to use. I also noticed some experimentation with AI and I think it would be very interesting to see how that expands and develops.

Configuration Lessons

My best practice would be to just experiment with it and see the different options you have. Think about the project or thing that you're aiming to display and I'm sure that you will find something that you're happy with.

UI Customization

No - there is no facility to customize the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

I cannot think of additional customization that I did not already mention for Miro.

Miro Support

Support Rating

I have never contacted support.

Miro Customer Support Pros and Cons

Pros	Cons
None	None

Premium Support

I am not sure if premium support was purchased, and I am not sure if anyone in the office ever felt the need to contact support.

Bug Resolution

Exceptional Examples of Miro Support

I cannot because I never contacted support.

Using Miro

Usability

I would rate it a ten because it is easy to move different shapes and links. It also saves well and it collaborative. People are able to review the same board and make changes. It is also easy to share these boards on other websites such as SharePoint or through email.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Links
Shapes
Text

Difficult Tasks

I can't think of any.

Miro Reliability

Scalability

I give this a high rating because three departments use it in the office I work for. Since people are split up in their departments into teams, there are often situations where multiple people will collaborate on the same board. People never seem to have issues with this.