Item: Mattermost
Rating: 9
Author: David Noah

Overall Satisfaction with Mattermost

Use Cases and Deployment Scope

We use it to collaborate with the new plugin for MS teams. We are using the product for communications with our analytics department. Many of our technicians are out in the field and we can use this tool for secure mobile messaging. We are using AI to predict maintenance schedules for our customers and are able to connect our service to this platform

Pros and Cons

Pros

Collaboration of multiple groups
Security
Mobility

Cons

integration with other software can be tricky
audio quality could use refinement

Return on Investment

This tool has increased the speed at which we can relay information to the customer.
We are able to get technicians information that saves them time on the job.
Able to have multiple workflows and discussions in one platform.

Ease of Integration

We have integrated with our analytics software (AI) and with Microsoft Teams but found both to be a somewhat cumbersome process. Technical support was needed both times but they were able to solve the issues.

Alternatives Considered

Zoom Workplace and Microsoft Teams

Mattermost is much faster and easier to use. It also has many more features beyond chat. They are more customizations and features for workflow and messaging on this platform also. The ability to integrate with other platforms via plugins, the security features, and the open source are all advantages over other products. Overall this product has much more functionality and customization than the competition. Our organization has barely scraped the surface of everything this product can do.

Key Insights

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

I wasn't involved with the implementation phase

Would you buy Mattermost again?

Yes

Other Software Used

UKG Pro, Microsoft Dynamics 365

Likelihood to Recommend

It is fast and has reliable notifications that we can send to our technicians out in the field quickly and effectively. It is very easy to use and is a better method to relay field information back to the office instead of using cumbersome group texts and email. Even though its great sometimes a phone call is better than the options in the application.

Mattermost Feature Ratings

Comments

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