Marketo Support
Updated September 03, 2019

Marketo Support

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Marketo Sales Insight
  • Marketo Social Marketing
  • Marketo Real-Time Analytics

Overall Satisfaction with Marketo

Marketo is being used by our LOB within Capital One. We are the Capital One Advisors 401k group. We primarily use it for landing pages, SEO, and email blasts.

Pros

  • Marketo is fairly easy to navigate and the UX looks nice.

Cons

  • Marketo has a lot of bugs.
  • Marketo support does not know how to fix the bugs.
  • Marketo production is down frequently.
  • Marketo does not provide good value and is overpriced, especially for the service received.
Manticore is outdated but works much better than marketo.
Marketo may be well suited for a larger company who can receive great support. The support currently offered by Marketo does not seem to cater to a smaller client such as my business. We have yet to receive satisfactory service when our issues arise and have had an overall subpar experience to date.

Adobe Marketo Engage Feature Ratings

5.1
WYSIWYG email editor
4
Dynamic content
4
Ability to test dynamic content
4
Landing pages
7
A/B testing
5
Mobile optimization
5
Email deliverability reporting
5
List management
5
Triggered drip sequences
7
5.0
Lead nurturing automation
5
Lead scoring and grading
5
Data quality management
5
Automated sales alerts and tasks
5
5.0
Calendaring
5
Event/webinar marketing
5
Social Media Marketing ()
Not Rated
5.3
Dashboards
5
Standard reports
6
Custom reports
5
5.0
API
5
Role-based workflow & approvals
5
Customizability
5
Integration with Salesforce.com
5
Integration with Microsoft Dynamics CRM
5
Integration with SugarCRM
5

Learnings & Advice

Comments

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