A robust and mature community platform
Updated May 14, 2024

A robust and mature community platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities

We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand and the customers. We are implementing the Khoros communities as a place where the users can find quality information about our products, communicate with other users and also receive professional advise directly from the company employees.

Pros

  • Provides a robust platform where users can easily communicate and find information.
  • Very granular permission options.
  • Good gamification features.
  • Good analytics.

Cons

  • Perhaps there is a room for improvement for the notifications features.
  • Message editor can be upgraded too.
  • We were able to increase the awareness of the brand.
The Khoros community offers numerous features that can be enabled/disabled on demand to suit the current needs of the company.
I haven't used a similar tool in such a long period of time.

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Communities again?

Yes

Overall the Khoros community is a very mature and well known platform. It is a great tool to strengthen the connection between a brand and its users. It also provides numerous features and tools to the community managers, which allow them to shape the platform to their specific need and requirements.

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