Item: Gusto
Rating: 8
Author: Verified User

Overall Satisfaction with Gusto

Use Cases and Deployment Scope

I use Gusto as one of the employees in a small business of less than 10 employees to track my paychecks, view benefits, and to access all important documents for my job at one place. It's helpful to view what pay period I'm currently on and when an upcoming paycheck will be sent.

Pros and Cons

Pros

Ease of use
Efficient
Informative

Cons

More tax capability and support
Limited complexity outside basic needs
Limited customer service

Return on Investment

Time saving

Usability

The interface is very easy to use and understandable, especially for a first-time user of the service. I've been using Gusto for over a month now and haven't had any issues navigating the site's features. Right off the bat, I was impressed with how easily I could find information I was looking for, like the specific taxes taken out of my paycheck.

Key Insights

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?

Yes

Likelihood to Recommend

I think Gusto is great for small business that want a straightforward, accessible way to do payroll; larger companies and business may need more complex support that Gusto would be less suitable for. Overall, it has an easy-to-use interface that would be perfect for most business owners wanting to have support creating payroll.

Gusto Feature Ratings

Comments

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First Time Gusto User