Great for CS, room for improvement with Digital
May 31, 2025

Great for CS, room for improvement with Digital

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

I lead our digital CS function. We use Gainsight CS to automate digital comms.

Pros

  • CS Ops

Cons

  • Email automation
  • Dynamic content
  • Personalization
  • Improved adoption
Email is not intuitive

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

No

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Still room to grow in Digital automation CS automation is done well

Gainsight CS Feature Ratings

Customer Data Extraction / Integration ()
Not Rated
7.0
Customer profiles
7
Automated workflow
6
Internal collaboration
7
Customer health scoring
8
Customer segmentation
7
5.3
Customer health trends
7
Engagement analytics
4
Revenue forecasting
6
Dashboards
4
8.0
Role-based user permissions
8
7.0
API
7
Integration with Salesforce.com
7

Comments

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