Gainsight CS Feedback
May 31, 2025

Gainsight CS Feedback

Catherine Higgitt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

Our customer success, renewals, and technical account managers utilize Gainsight CS to manage their book of business.

Pros

  • Account Management
  • Generate calls to action
  • Surface actionable insights

Cons

  • Pooling CTA customization
  • Improve ability for CSMs to identify and flag risks in their account
  • Supports CSMs in managing interactions/when to engage with customers
  • Surfaces data that can be used to drive adoption with customers

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I would recommend Gainsight CS in general but there is always room for improvement/innovation.

Gainsight CS Feature Ratings

8.0
Product usage
8
Help desk / support tickets
8
4.6
NPS surveys
Not Rated
Sponsor tracking
2
Customer profiles
5
Automated workflow
7
Internal collaboration
2
Customer health scoring
7
Customer segmentation
Not Rated
8.0
Customer health trends
8
Engagement analytics
10
Revenue forecasting
6
Dashboards
8
10.0
Role-based user permissions
10
7.5
API
8
Integration with Salesforce.com
7
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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