My Gainsight CS Review
May 31, 2025
My Gainsight CS Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight CS
I use it to track projects, implementations, sentiment, reporting info, track tickets. It keeps me accountable with the success plans, cta's, and tasks.
Pros
- Co-pilot for overall sentiment to share
- Reminders through Teams
- People and attributes tabs are super helpful
Cons
- Filtering is very difficult and trial and error.
- If more than 1 person on the account, there has to be 1 main person and so secondary people cannot filter as well to only see their own items.
- Reporting-I would like to see what CSM's are using Gainsight CS for not just logging in.
- Emails go to the main timeline, would like to be able to link it to a success plan when emailing through Outlook. I end I copying the email and putting it the success plan timeline.
- Keeping me on track
- Holding me accountable
Do you think Gainsight CS delivers good value for the price?
Not sure
Are you happy with Gainsight CS's feature set?
No
Did Gainsight CS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight CS go as expected?
No
Would you buy Gainsight CS again?
Yes
Comments
Please log in to join the conversation