Item: Gainsight CS
Rating: 9
Author: Verified User

Overall Satisfaction with Gainsight CS

Use Cases and Deployment Scope

Currently use Gainsight CS within our Digital Experience and Digital media business within our organization. Product challenges are migration tool, having one instance of many BU's, also data hierarchy, it is so difficult to find the data you need.

Pros and Cons

Pros

Dashboards
Community
Playbooks/CTA's
Success Plans

Cons

Migration Tool is clunky we continue to have challenges, emails to programs
Data Hierarchy, the Gainsight CS data hierarchy is hard for end users to achieve success as they are not familiar with the data that lies underneath each object
Have a way for the system to work with multiple BU's within one instance and be able to split each BU having its own objects, like CTA Types and Timeline Types

Return on Investment

Insights to customer attrition

Usability

I have been a long time user an Admin of Gainsight CS, I only wish the team would work on a lot of he smaller items requested from the community as these are some challenging issues for the admin and user.

Key Insights

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Likelihood to Recommend

Post Sales CSMs not intended to be a Sales or Marketing tool

Gainsight CS Feature Ratings

Comments

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Forever Gainsight CS

Modules Used