Gainsight CS from an Admin
May 31, 2025

Gainsight CS from an Admin

Sarah Miracle | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use Gainsight CS as our Customer Success Platform (csp). It helps us manage or customer base and understand key insights about trends and changes in their product usage, sentiment, and overall health.

Pros

  • Flexibility
  • Data manipulation
  • Customization

Cons

  • Product parity
  • Design white space
  • User Interface design
  • Improved visibility on customer outcomes
  • Understand how our CSMs are spending their time
It needs improvement with user interface and design. There is a lot of white space and for an admin, it misses product parity in some features.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

It helps you create custom data sets that will help you manage your customer base.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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