Item: EZ Texting
Rating: 8
Author: kelly martin

Overall Satisfaction with EZ Texting

Use Cases and Deployment Scope

EZ Texting allows us to do some very basic marketing to our customers with an affordable price and multiple features. This is clearly what it is designed for and it does a good job at that. Where we find the bigger value and something we hadn't expected to use it for was with our cowokers. We use the system at least once a month if not more than that to send text messages directly to our employees with updates or even links to a FB Live we are doing in our internal coworker group. Being able to reach our front line employees quickly has been a huge asset to us this year.

Pros and Cons

Pros

User-Friendly
Easy Contact Upload
Scheduling of messages

Cons

Access for multiple users on different privacy settings
More inbox control for potential sourcing to multiple locations
API to other tools such as podium that provide the things listed above

Return on Investment

Marketing wise we haven't seen a ton it's just something else we add to our check list but I think that's more our fault than EZ Texting
Communication with coworkers has helped us to streamline our messaging and be more clear and consistent
One of our best sales years yet

Support Rating

I haven't ever used it.

Likelihood to Recommend

I would say for the basics of texting customers or coworkers it's a great platform. It allows quick and easy contact upload and message sending as well as scheduled messages and multimedia messages.

If you are looking for a more robust CRM this isn't the platform for you. It isn't going to allow you to have multiple channels or users to sort by.

Comments

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EZ Texting - a name that fits, easy!