Item: Exclaimer
Rating: 8
Author: Neil Benson

Overall Satisfaction with Exclaimer

Use Cases and Deployment Scope

Customery is a Microsoft 365 customer, using hosted Exchange for our mailboxes. We were looking for a professional email signature service so that our emails consistently contained our contact information and projected our brand.

Pros and Cons

Pros

Reinforce our brand to help recipients identify our messages
Include signatures on all messages across all devices

Cons

Configuring the layout of the signature was fiddly

Return on Investment

Sorry, we haven't measured the impact of branded signatures. It just seemed like a no-brainer.

Flexibility

We've configured Exclaimer to have small, short signatures on replies and forwards and full signatures on new messages.

Security and Reliability

A few of my customers are larger mid-market and enterprise organisations and their IT security departments evaluated and approved Exclaimer, so I piggybacked on that.

Alternatives Considered

I tried an email signature service that was available on AppSumo on a lifetime deal, but it's functionality was nowhere near that provided by Exclaimer.

Key Insights

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

Other Software Used

Microsoft 365, Microsoft Dynamics 365

Likelihood to Recommend

I would recommend Exclaimer to small and mid-sized organisations where they have users who use Outlook desktop, web and mobile apps so that their messages consistently include branded contact information.

I configured Exclaimer for Customery's Microsoft 365 mailboxes a couple of years ago and it's been a set-and-forget experience to ben honest. I log in once or twice a year to update a couple of details. I value that it really doesn't take much maintenance and I've never had to contact Exclaimer for technical support.

Comments

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I run Exclaimer in two small businesses

Software Version