Exclaimer
May 24, 2023

Exclaimer

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Exclaimer Cloud - Signatures for G Suite

Overall Satisfaction with Exclaimer

We utilize Exclaimer for our signatures. However, our marketing team's preference for using numerous banners and text in our signatures poses a constraint on the number of HTML characters we can use. As a result, this occasionally leads to synchronization issues with Gmail clients and prevents us from utilizing headline content and analytics due to these limitations. Furthermore, I find that there are instances where I require additional fields to select from within Google Workspace when creating a signature. Another challenge is that Exclaimer is not completely removing signatures from Google Gmail clients even if the option is selected. This is resulting in sending 2 types of signatures, one custom and another one applied by Exclaimer. Workaround here is to ask users to delete their custom signatures. Another issue is that "Insert signature before quoted text in replies and remove the "--" line that precedes it." in settings needs to be checked manually, otherwise users are sending 2 signatures on replies. I would appreciate more fonts to choose from, especially Google fonts. Right now the fonts with email text and signature don't match, applying a custom font will change the signature to a picture which we can't use.

Pros

  • Client sync /signature previews
  • easy to design a signature
  • easy to manage groups and rules

Cons

  • more fonts to choose from (Google font missing)
  • Better job at removing custom signatures from Gmail clients
  • saving time with changing banners for multiple users at once
  • We don't have data we can work with since we can't use analytics.
We only use groups where some departments have customized signatures. This helps a lot to satisfy individual needs.
Google integration

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

Since we are changing banners every two weeks, it is easy for us to manage this from one place rather than asking users to change it by themselves.
It is not suitable for companies that have one type of signature that does not change.

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