Item: Cisco Duo
Rating: 10
Author: Verified User

Overall Satisfaction with Cisco Duo

Use Cases and Deployment Scope

Our IT department implemented Duo Security for the entire company shortly after the pandemic started. It adds another layer of security and safeguards our network, while being super user-friendly. I was initially hesitant of having another login and thought it may be cumbersome but I quickly got used to it. The app was super easy to install and use.

Pros and Cons

Pros

Added security
User-friendly
Easy installation

Cons

I can’t think of any. I think it’s great the way it is.

Return on Investment

I was not involved in the purchasing, so no input on ROI, but it’s a good safeguard and peace of mind which is hard to put a price tag [on].

Alternatives Considered

Okta

As previously mentioned, I have used email/text verifications, like Okta, but that requires typing a series of numbers, so I have to copy and paste each time.
Duo is much simpler. Since I wasn’t involved in the purchasing process, I don’t know what other products were considered, but I’m glad my company went with Duo.

Key Insights

Do you think Cisco Duo delivers good value for the price?

Not sure

Are you happy with Cisco Duo's feature set?

Yes

Did Cisco Duo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Duo go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Duo again?

Yes

Other Software Used

Webex Meetings, Microsoft Teams, Zoom Workplace, RingEX

Likelihood to Recommend

I think Duo Security is suited for any organizations, period. We hear in the news almost daily where someone fell victim to a cyber-attack with a ransom. You can never be too careful or take cyber security issues lightly, especially so many people are still (and continue to be) working remotely. My husband works at a community college and they also use Duo Security, so it’s not just for corporations.

Resilience and Reliability

Likelihood to Renew

I’m not involved in the decision making process, but as a user, I’m happy with Duo.

Implementation Rating

As a user, it was very easy. I just downloaded the app and a quick registration.

Reliability and Availability

I’ve never experienced any issues. It works like a charm every time.

Ease of Integration

It’s very seamless getting an approval from the Duo app and accessing our internal database.

Innovative Uses

None

Using Cisco Duo

Users and Roles

100 - Programming, accounting, training and also the management.

Support Headcount Required

7 - Our system info team handles everything from the hardware to software support.

Business Processes Supported

Tracking employees’ access to the company’s database.

Future Planned Uses

I can’t think of one.

Evaluating Cisco Duo and Competitors

Products Replaced

Not Sure

Key Differentiators

Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product

I was not involved in the purchasing process but if I were, these are all important factors.

Evaluation Lessons Learned

I was not involved in the decision making process but would suggest the team to read the reviews on TrustRadius.

Cisco Duo Support

Support Rating

Not applicable as I have never contacted their support team.

Cisco Duo Customer Support Pros and Cons

Pros	Cons
None	None

Exceptional Examples of Cisco Duo Support

I have never had any issues using Duo, so never needed any support. I think that’s a sign of [an] exceptional product.

Premium Support

I’m not sure because I was not involved in the purchasing process. I also never contacted Duo’s support.

Bug Resolution

Using Cisco Duo

Usability

As a user, it was easy to install and to use. Our IT department sent a detailed instruction, not sure if it was provided by Duo or they created their own, but that was also easy to follow and helpful. Other MFAs I have use send verification emails/texts, but I much prefer Duo’s way.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None