Item: SAP Concur
Rating: 8
Author: Renaud Renvoye

Overall Satisfaction with Concur Travel and Expense

Use Cases and Deployment Scope

We are using Concur Expense through the organization to streamline the expenses process. As a services company, we have lots of salespeople and consultants who need to go onsite and travel, so it is where everything is centralized for the accounting department to approve or not to approve.

Pros and Cons

Pros

categories - it is very detailed
synchronization - when I submit anything, the process is very efficient
mobile application

Cons

I think they could make less detailed category inside each expense report
personalization
website is confusing

Return on Investment

streamline process
visibility
text notification could be great

Alternatives Considered

Nexonia Expenses

I used Nexonia Expenses in my previous company and as much as it was a good product, I like Concur Expenses better because of the scale that it provides and the category is very detailed (which is good but can be confusing time). Overall, two good product but with SAP being behind Concur Expense, I think they are a step above.

Likelihood to Recommend

I would give an 8 to the likelihood that I would recommend Concur Expense. I think the tool does a good job and everything you need to do your expenses. The process is pretty straightforward, and the synchronization to the higher level is almost instant, which is always helpful when you need to recover significant expenses.

SAP Concur Travel & Expense Benefits

Usability

I really like Concur travel and Expenses. For me the biggest feature is that whenever I use Lyft or Uber for instance, it is directly linked to my account so whenever I am done with a ride, it synchronizes automatically to Concur expenses and I just have to enter few details and submit it. It is very simple.

Systems Integrated With

tripit
uber

As mentioned before, it is very to use and i love the way it is synchronizing with the different app I am using. Even though Uber or Lyft are not SAP product, it is very easy to have that expense showing up automatically in your report.

Using Concur Travel and Expense

Other Software Used

Dynamic Signal, HubSpot, DiscoverOrg, Microsoft 365 Business

Concur Travel and Expense Support

Support Rating

I am not part of the implementation or the support team for Concur Expenses but I have seen some message from service desk saying that it was down at some point and seems like they were able to solve the issue quite fast so based on that, it seems support does a good job.

Comments

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Very good product to streamline internal expenses

Software Version