Item: Webex Calling
Rating: 6
Author: Verified User

Overall Satisfaction with Cisco Webex Calling

Use Cases and Deployment Scope

We have been using Webex since before Hangouts and Zoom were more commonplace. It is not being used by the whole company but certainly for sales teams who are interacting with external prospects and need a way to communicate beyond the phone. It has been very reliable for many years.

Pros and Cons

Pros

Simple set-up.
Video is smooth and clean.

Cons

Admin interface needs improvement.
Sales team is not responsive.

Return on Investment

Saves time to visit people.
Does cost money for the better plan vs free options.

Key Insights

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Alternatives Considered

Zoom and Google Hangouts

These are both excellent products. While Webex is certainly good, you have to weigh what it costs for the platform vs many of the newer entrants. In addition, it is important to think about how easy it is to integrate into conference rooms to make it a seamless process for the employees to use.

Likelihood to Recommend

It is well suited for sales environments or anywhere that outside-the-company communication is needed. It is easy to integrate and is well-designed. I like that allows documentation sharing and screen sharing. The prospects and leads are allowed to dial-in with numbers from Webex to make it easy. The installation process is easy and fast. I have used it as host and as a guest and good on both ends.

Webex Calling Feature Ratings

Comments

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Webex is good, but there are other options