Great product with great support | TrustRadius

Overall Satisfaction with Celonis

Use Cases and Deployment Scope

Across the organization to solve multiple business problems.

Pros and Cons

Pros

Roll out of new features.
Product support.
Proving case studies and examples of how others have used Celonis for specific business problems.

Cons

Interface/ability to customize a design is fairly poor and becomes quite frustrating.
Product is not very flexible.
Still a very limited set of functions they have deep expertise in.

Return on Investment

Transparency.
Process improvement.
Efficiency.

Key Insights

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

No

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

Likelihood to Recommend

Well suited to connecting end to end processes and creating visibility. Not well suited to acting as a system of record or an automation solution.

Comments

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