I like it! If it was terrible, I'd tell you.
August 26, 2022
I like it! If it was terrible, I'd tell you.
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- B-Hive
Overall Satisfaction with Broadvoice
We selected Broadvoice to eliminate an aging in house phone system. I am pleased with the support Ive received over the past four years.
Pros
- Uptime is excellent
- Support staff is competent
- Short wait times for assistance.
Cons
- Making phones easier to provision
- Admin tools
- Support staff
- Uptime
- Our system has been easy to manage
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes
Using Broadvoice
29 - All aspects to run an international nonprofit
- Easy to switch out users
- Support is there when needed
- Ease of administration
- Record calls of employee interactions with members
Broadvoice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have not purchased anything beyond normal support
I had some issues provisioning a couple of new phones.
Comments
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